Gift Services Specialist

Your Role:

Process donations for Feed My Starving Children (FMSC). Enter gift information, create reports, generate acknowledgements, maintain data accuracy, investigate issues, and uphold privacy and consent guidelines.

Pay, Schedule, & Benefits:

• This is a full-time, non-exempt (hourly) position.Typical work schedule is Monday – Friday during daytime business hours.
• Benefits include health insurance, 401(k) with employer match, PTO, FSA, dental, vision, and more.

What You’ll Do:

• Enter donations and payment information into Raiser’s Edge donor database. Identify the constituent and the appropriate donation designations. Review entries for accuracy. Gift entry responsibilities may include:
  • Open mail and categorize incoming cash, check and credit card donations.
    • Deposit incoming checks electronically. Generate deposit reports.
    • Process, submit, and document credit card donations.
    • Account for incoming cash to be deposited by manufacturing staff.
  • Prepare importable files and process gifts from online sources, third-party platforms, and the POS system.
  • Process gifts made directly via stock, ACH or other electronic fund transfers.
• Maintain the integrity and accuracy of donor information. Merge duplicate constituents, determine donor identity, resolve missing or conflicting contact information, etc. Recommend process improvements.
• Complete specially-assigned tasks as the primary point person. These may include:
  • Create and maintain MobilePack event donation webpages. Ensure accuracy of event fund records.
  • Process matching gift requests from employees and workplaces. Verify receipt and submit confirmation. Complete matching gift request forms and return to workplaces for resolution. Maintain accurate FMSC contact information and user access to third-party platforms.
• Monitor and manage shared email inboxes.
• Communicate directly with donors: respond to inquiries, resolve declined credit cards, and resolve issues.
• Protect donor privacy and comply with privacy and consent guidelines and processes. Maintain confidentiality and proper handling procedures of sensitive information, ex. credit card numbers. Execute communication change requests.  
• Improve data management practices in collaboration with accounting, development, and marketing teams.
• Perform other duties as assigned.

Your Qualifications:

• Commitment to support and promote FMSC’s Christian mission and goals.
• Minimum of associate’s degree and 2 years of data entry experience required. In lieu of degree, equivalent work experience considered. 10-key experience desired.
• Proficiency with Microsoft Office and database systems required. Raiser’s Edge experience preferred.
• Excellent organizational skills with a high degree of detail, accuracy, and follow-through.
• Strong analytical and quantitative skills.
• Strong interpersonal and written communication skills.
• Self-starter capable of exercising independent judgment with limited direct supervision.
• Willing to follow directions and able to work well as part of a team.
• Able to use discretion and safeguard confidential information.

Your Team:

• Work location is Coon Rapids, MN. Position will work in the office initially with the possibility of a hybrid work schedule after 3 months.
• Reports to Gift Services Manager.

FMSC is an equal opportunity employer, and we consider all qualified applicants for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), pregnancy, citizenship, national origin, age, disability, military service, veteran status, genetic information, union membership, or any other status protected by law. See the federal Equal Employment Opportunity Commission’s “Know Your Rights” poster. Learn more about diversity, equity, and inclusion at FMSC - https://www.fmsc.org/about-us/values.

FMSC is an E-Verify employer. See the federal “E-Verify Participation” poster, and the “Right to Work” poster for more information.